Shipping policy

Shipping Policy – LUXADOM LTD

At LUXADOM LTD, we are committed to providing a smooth, reliable, and transparent delivery experience for all our customers across the United Kingdom.

1. COMPANY INFORMATION

Business Name: LUXADOM LTD
Company Registration Number: 16458612
Registered Address: Office 8030, 321-323 High Road, Chadwell Heath, Romford, RM6 6AX, United Kingdom
Email: support@luxadom.com
Phone: +44 7577 349651
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

2. FREE UK SHIPPING

We proudly offer FREE standard shipping on all orders across the United Kingdom — with no minimum order required.

Our shipping covers:
- England
- Scotland
- Wales
- Northern Ireland (where courier services deliver)

There are no hidden delivery charges at checkout. What you see is what you pay.

3. ORDER PROCESSING

All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).

Orders placed after 5:00 PM (GMT) will be processed the next business day.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During this time, we verify your payment, pick your items, pack them securely, and hand them over to our courier partner.

If there is any issue with your order (e.g., out of stock), we will contact you within 24 hours.

4. DELIVERY TIMEFRAMES

Once your order is dispatched, the estimated delivery time within the UK is 3 to 7 business days.

Total estimated delivery time from order placement (including processing): 4 to 9 business days.

Note: These are estimated timeframes. During peak seasons (Black Friday, Christmas, Sales), deliveries may take slightly longer. We will always keep you updated.

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email.

- Use this to track your order in real-time
- Check your spam/junk folder if you don't see the email
- If you haven't received tracking details within 48 hours, please contact us

6. CORRECT ADDRESS REQUIREMENT

Please ensure your shipping details are accurate at checkout:
- Full Name
- Address (House/Flat Number + Street)
- City
- Postcode (mandatory)
- Phone Number (for courier communication)

We are not responsible for delays caused by incorrect or incomplete addresses.

7. LOST, DAMAGED, OR DELAYED ORDERS

Under UK Consumer Rights Act 2015, we are legally responsible for your order until it is safely delivered to you (or a person you have authorised).

If your package is lost, damaged, or significantly delayed:
1. Contact our support team immediately
2. We will investigate with the courier
3. Depending on the situation, we may offer:
   - Replacement
   - Full refund
   - Alternative solution

Legal Guarantee: Under UK law, goods must be delivered within 30 days unless otherwise agreed. We always aim to deliver much sooner.

8. INTERNATIONAL SHIPPING

Currently, we only ship within the United Kingdom. We do not offer international shipping at this time. If you place an order from outside the UK, it may be cancelled and refunded.

9. POLICY UPDATES

We may update this policy occasionally. Any changes will apply to future orders.

10. CONTACT US

For any shipping-related questions, feel free to contact us:

Email: support@luxadom.com
Phone: +44 7577 349651
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Address: Office 8030, 321-323 High Road, Chadwell Heath, Romford, RM6 6AX, United Kingdom
Company Registration Number: 16458612

We aim to respond within 24 hours.