Shipping policy

Shipping Policy – Luxadom

At Luxadom, we are committed to providing a smooth, reliable, and transparent delivery experience for all our customers across the United Kingdom.

Free UK Shipping

We proudly offer FREE standard shipping on all orders across the United Kingdom — with no minimum order required.

Our shipping covers:

  • England
  • Scotland
  • Wales
  • Northern Ireland

There are no hidden delivery charges at checkout. What you see is what you pay.

Order Processing

Once your order is placed and payment is confirmed, we begin processing immediately.

  • Processing Time: 1–2 business days
  • Business Days: Monday to Friday (excluding UK bank holidays)

During this time, we carefully prepare and pack your items to ensure safe delivery.

Delivery Time

After dispatch, your order will typically arrive within:

👉 3–7 business days (UK delivery)

Please note: Delivery times may vary due to:

  • High demand periods (sales, holidays)
  • Courier delays
  • Weather conditions
  • Remote locations

We always aim to deliver as quickly as possible.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

  • Use this to track your order in real-time
  • Check your spam/junk folder if you don’t see the email

👉 If you haven’t received tracking details within 48 hours, please contact us.

Shipping Address

Please ensure your shipping details are accurate at checkout:

  • Full Name
  • Address (House/Flat Number + Street)
  • City
  • Postcode
  • Phone Number

We are not responsible for delays caused by incorrect or incomplete addresses.

Delayed Deliveries

If your order is delayed beyond the expected timeframe:

  • Contact our support team
  • We will investigate and assist you

Depending on the situation, we may offer:

  • Replacement
  • Refund
  • Support solution

Under UK law, all orders must be delivered within 30 days unless agreed otherwise.

Our Responsibility

We are fully responsible for your order until it is safely delivered.

If your package is:

  • Lost
  • Damaged
  • Not delivered

👉 We will resolve the issue in line with UK consumer rights.

Shipping Limitations

Currently, we only ship within the United Kingdom.

We do not offer international shipping at this time.

Policy Updates

We may update this policy occasionally. Any changes will apply to future orders.

Contact Us

For any shipping-related questions, feel free to contact us:

📧 Email: support@luxadom.com
📞 Phone: +44 7577349651
📍 Address: Office 8030, 321-323 High Rd, Chadwell health, Romford, United Kingdom

🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

We aim to respond within 24 hours.